Defined intervention
Operating Model Reset
A practical reset of decision rights, ownership and governance.
Operating model view
Decision rights ? service ownership ? governance rhythm
When to use it
Decision rights, service ownership, governance and architecture involvement are unclear across operations, technology, data, risk and suppliers.
Defined scope
To confirm before publishing: fixed scope for operating-model clarification around decision rights, service ownership and governance rhythm.
What it addresses
Decisions, ownership, dependencies and governance conditions that are creating drag in the current transformation programme.
Questions it answers
Who can decide what? Where should service ownership sit? How should architecture engage early enough to be useful?
What happens during the intervention
Clarify decision rights and service ownership. Map current and needed responsibilities. Define proportionate governance rhythm. Create practical artefacts that teams can use.
Client inputs required
To confirm before publishing: operating model material, service/process views, supplier responsibilities, governance forums and leadership access.
Tangible outputs
Decision-rights model; End-to-end service ownership map; Proportionate governance rhythm; Architecture engagement model; Responsibility maps; Service boundaries; Prioritisation criteria
Expected outcome
A practical operating model that enables decisions earlier and supports delivery rather than delaying it.
Typical duration
6 to 10 weeks
What it does not include
To confirm before publishing: does not create a full enterprise-wide redesign beyond the agreed intervention scope.
Related product or next step
Delivery Compass. If the right starting point is unclear, start with a short discussion.
Start with the programme pressure point.
A short conversation is enough to confirm whether this is the right defined intervention.